1. Data controller
Trade name: Viavora Travel.
PENDING LEGAL REVIEW Exact corporate name, tax ID (NIF/CIF) and registered address, pending the formal incorporation and registration of the legal entity that owns this website.
Address: Madrid, Spain. Contact email: hello@viavora-travel.com. Website: viavora-travel.com.
2. What data do we collect?
Through the "Design your trip with us" contact form we may collect: full name, email, phone/WhatsApp number, preferred language, destination of interest, number of travellers, approximate date, indicative budget and the message you send us. If you tick the relevant box, we also collect your consent to receive commercial communications.
If you download one of our free guides (for example, the China visa guide), we collect your email, your name if you provide it, the language of the guide and, separately, whether you agree to receive our newsletter.
If you leave a review of your trip through our review form, we collect your rating, the name you choose to sign with (it can be a nickname or your initials), your comment and, separately, whether you allow us to publish your review and photos from your trip.
3. Purpose of processing
- Sending you the free guide you requested and its updates (for example, when visa rules change). You can unsubscribe at any time by replying to any of our emails.
- Managing and responding to your request for a tailored travel proposal.
- Improving our services with your feedback and, only with your explicit permission, publishing your review under the name you choose (and, where applicable, photos from your trip) on our website and social media. You can withdraw that permission at any time by writing to hello@viavora-travel.com and we will remove it.
- Contacting you by email, phone or WhatsApp to coordinate your trip.
- Sending you Viavora Travel offers and news, only if you have ticked the newsletter box.
4. Legal basis
Your consent (Art. 6.1.a GDPR) when submitting the form and, where applicable, when agreeing to receive commercial communications; and the performance of pre-contractual measures at your request (Art. 6.1.b GDPR), in order to prepare and send you a travel proposal.
5. Data retention
We retain your data for as long as an active business relationship exists, or until you request its deletion. In addition to being stored in our email system, each request received is backed up in a protected copy shielded from direct public access, accessible only to the Viavora Travel team.
6. Recipients and data processors
- Hosting: the website and form submissions are processed on Hostinger's infrastructure. PENDING LEGAL REVIEW verify/formalize the data processing agreement (Art. 28 GDPR) with the hosting provider.
- WhatsApp/Meta: if you choose to contact us via WhatsApp, that channel is governed by WhatsApp/Meta's own privacy policy.
- We do not transfer or sell your data to third parties for commercial purposes.
7. International transfers
PENDING LEGAL REVIEW Confirm whether the hosting or email servers involve any transfer of data outside the European Economic Area and, if so, the safeguards applied.
8. Your rights
You can exercise your rights of access, rectification, erasure, objection, restriction of processing and portability by writing to hello@viavora-travel.com. You also have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) if you believe our processing does not comply with current regulations.
9. Changes to this policy
We may update this policy to reflect legislative developments or changes to our services. We recommend you review it periodically.